FAQs
Our email address is support@shoekid.ca. We are ready to answer any questions and read any comments sent to us.
How do I make the Payment?We accept payments made through PayPal, MasterCard, Visa Discover and American Express.
Where is the Shipment made from?All the orders are shipped from Toronto, Canada.
Do you Charge Sales Tax?Subject to Canadian Tax Laws, all provincial and federal tax laws will apply to your place of residence. Note that the prices on our website does not include Sales Tax.
Do you make international deliveries?We ship to the United States and Canada at this time.
When am I charged for the order?We will charge your credit card when you place an order and the transaction is reflected in your card statement as SHOEKID.
Is the Product That I am ordering in Stock?When you shop online as long as you can add a product to your cart, then it is in stock and ready for shipment
I want an Item but it is out of stock. What do I do?When the item you want to order is out of stock, contact us via phone or email and we will tell you when we expect stock replenishment. You can choose to sign up for our email service and we will notify you immediately when the item is back in stock.
Are the styles/designs/colors on your site all that you offer?If you are using a non-CDN or USA credit card, you might get an error message during checkout. Your credit company might be blocking the international transaction.
Can I get a refund for a returned product?
If the item does not please you for whatsoever reason, you can decide to return it, and we will give you a refund. This will be in accordance to our returns policy. Find the details in the Returns and Exchanges page.
I got the order delivered but it is defective?
If you notice any problems with the product delivered to you, call us immediately and we will make a replacement. However, we thoroughly do our picking and packing to minimize on such cases.
Is it possible to track my order?Once the order has been shipped, we will send you a notification email. The email will contain the order tracking number and details on how to track the package.
My Order shows it has been delivered but I don’t have itIf the tracking details indicate that the order was delivered, it is likely that it arrived when you were not around. Look at the probable locations. The item might have been left at a neighbor’s, the building manager or in your porch. Look in the mailbox for an attempted delivery notice, which might have been left behind. If you still can’t find your package, check the tracking information again. It might show that the item was returned to us but if the information is not helping, contact us.