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Please note that items purchased on sale are final and can only be exchanged for another item or store credit. Customer must purchase the replacement item from our website. Customer is responsible for the cost of mailing back the items to our warehouse.
In all other instances - the customer is responsible for the shipping fees for returning a product. Original shipping charges will be deducted from refunds for items being returned or unclaimed for any reason.
This also includes items where the customer did not incur initial shipping charges. For exchanges, please mail the shoes back to our warehouse and purchase the replacement size. We offer free shipping on the replacement pair. Please contact us for a free Shipping coupon.
2929 Barnet Highway
Coquitlam, BC V3B 5R5,
We recommend that you contact one of our fitting specialist 1-800-986-9284 if you are unsure of the size as we will work with you to ascertain that the proper size is selected prior to shipping.
Although it rarely happens, there are cases where we ship the incorrect size or color. In that case, you can ship them back to us and we will give you a complete exchange or refund through the payment method you had used to order the shoes. We will take care of the shipping charges for the return and ensure a replacement is mailed out to you free of charge.
Remember: they should be unworn, in original packaging and the return is supposed to be done within 15 days after receiving the items.
We recommend that you make a new order on the item you want for the exchange then return the first product you bought. The refund will be completed once we get the returned products. You will need to purchase the required size and ship the original shoes back our warehouse. The customer is responsible for the shipping fees for returning a product.
We always do our best to make sure that the product packages are devoid of any defects. However, in case you receive products with blemishes, kindly inform us immediately and we will replace it as soon as possible.
We offer a 30 manufacture defect. Defects are classified as a visible design flaw of the shoe upon receipt or substantial degradation of a functional area of the shoe within the first 30 days. Defects do not apply to structural damages of the outsole, insole, structural rips, laces, strap, lights, caused by play or aggressive use.
Please feel free to call us at 1.604.484.6520 or send an email to firstname.lastname@example.org and we will connect you to our staffs who are always ready to help you deal with any issues related to sizing.
We give refunds for packages that are refused or those that come back to us as unclaimed. The refund will be processed against the account that was used to make the payment. However, shipping costs and restocking fees will be deducted.