If you would like to return your recently purchased item, please ship the pair you would like returned to the address below with your order number clearly written on the package.
If you are interested in exchanging your recently purchased item, please ship your items back to the address below and purchase the replacement item.
Customers are responsible for the cost of mailing back returned items to our warehouse. Please note that items purchased on sale are final and can only be exchanged for another item or store credit. Customer must purchase the replacement item from our website and ship the original pairs back to our warehouse.
Please note: A restocking fee of $10 will be charged if 2 or more items are returned from multi item order.
For Canadian Customers: C/o ShoeKid Return Center Lougheed Shopping Centre 242 - 9855 Austin Ave. Burnaby, BC V3J 1N4
For US Customers Shoekid Inc. 2045 NIAGARA FALLS BLVD STE 4 NIAGARA FALLS NY 14304-1675 United States
Please do NOT put shipping labels directly on the shoe box that is being returned. Shoe boxes that have shipping labels on them are subject to penalty.
Although it rarely happens, there are cases where we ship the incorrect size or color. In that case, you can ship them back to us and we will give you a complete exchange or refund through the payment method you had used to order the shoes. We will take care of the shipping charges for the return and ensure a replacement is mailed out to you free of charge.
Remember: they should be unworn, in original packaging and the return is supposed to be done within 15 days after receiving the items.
The returned products should be unworn and in good condition. The original packaging should be maintained. Returned shoes with damaged or missing packaging will be subjected to a restocking fee. You can email us at firstname.lastname@example.org before returning the shipment if you need clarification on the condition of the product or its packaging or the return address.
You can send the shoes back via any courier of your choice. Any comments on the returned products can be included. It is recommended that you have shipping insurance and tracking number on the returned products. We are not responsible for any damage or loss of the returns.
Once we receive the returned products in good condition, we will issue the refund minus the original shipping charges. The refund will be processed within 7 business days.
We recommend that you make a new order on the item you want for the exchange then return the first product you bought. The refund will be completed once we get the returned products. You will need to purchase the required size and ship the original shoes back our warehouse. The customer is responsible for the shipping fees for returning a product.
We offer a 30 manufacture defect. Defects are classified as a visible design flaw of the shoe upon receipt or substantial degradation of a functional area of the shoe within the first 30 days. Defects do not apply to structural damages of the out-sole, insole, structural rips, laces, strap, lights, caused by play or aggressive use.
We give refunds for packages that are refused or those that come back to us as unclaimed. The refund will be processed against the account that was used to make the payment. However, shipping costs and restocking fees will be deducted.